Automate · Reply agents · Malta · Worldwide
Every enquiry answered, even at midnight.
Agents that reply on email, your website and WhatsApp — in your voice, from your own prices and policies, with a person one step away.
A conversation, answered
It answers what it knows. It hands over what it doesn't.
What you get
Built around your work, not a new app to learn.
(01)The first reply wins
Enquiries go to whoever answers first.
Most enquiries arrive when nobody is at the desk — evenings, weekends, the middle of a busy shift. An agent answers straight away, in your tone, with your real prices and availability, and books the next step. When a question needs a person, it says so and passes the whole conversation on.
- It never invents a price or a promise
- Complaints, refunds and anything sensitive go to a person
- Start with drafts your team approves
The rules it follows
(02)What you get
One agent, every channel your customers use.
Built on your own information and wired into your calendar and CRM, so what it promises is what your team delivers.
On every channel
Email, your website's chat and WhatsApp — one agent, one set of answers.
Your voice, your facts
Answers only from your prices, policies, hours and FAQs, in the tone you set.
Bookings and quotes
Checks your calendar or price list and books the slot or sends the quote in the conversation.
A person one step away
Complaints, refunds and anything unusual go to your team, with the full conversation attached.
Approve-first mode
Start with drafts your team approves; switch to automatic replies when you trust it.
Logged and reported
Every conversation in your CRM, with a monthly view of what was asked and what was answered.
(03)How it works
One question, answered or handed over.
What happens between a customer's message and the reply — and the moment a person takes over.
- MessageOn email, web chat or WhatsApp.
- UnderstoodWhat they want, and whether it's in your information.
- AnsweredFrom your prices, hours and calendar — booked if asked.
- Handed overTo a person, with the history, when it isn't.
- LoggedContact and outcome saved to your CRM.
(04)Why Kiwa
An agent is only as good as the information behind it.
We build the source it answers from — your price list, calendar and CRM — not just the chat window. So the agent books into the same calendar your staff use, and every conversation lands where your team already works.
Where every conversation lands
(05)Digitalise Your SME · Call 2 · open
Malta pays up to €235,400 towards custom software, automation and AI.
AI that drafts and triages is on the scheme's fundable list, and projects with AI can unlock the MDIA top-up. We check eligibility, write the application and build the funded system — one pair of hands, start to finish.
(06)How it runs
Tested on your real enquiries before it answers a customer.
- CollectYour prices, policies, hours, FAQs and past replies, gathered into one source.
- RulesWhat it may answer, what it must hand over, and how it should sound.
- TestIt answers your real past enquiries first; you mark what's right.
- LaunchDrafts for approval, then automatic on the channels you choose.
- ReviewMonthly: what customers asked, what it answered, what to add.
(07)Questions we get
Asked, before we begin.
Will it say something wrong?
It answers only from the information you give it and is told to hand over anything outside that. You set the rules — what it may answer and what it must pass to a person — and you can start with drafts your team approves before anything is sent.
Is this a chatbot?
It's what a chatbot should have been. It understands the question in plain language, answers from your own information, takes bookings and quotes, and hands over to a person when it should.
Which channels does it work on?
Email, the chat on your website and WhatsApp to start. Other messaging channels can join the same agent later.
Does it replace our staff?
No. It takes the repeat questions and the out-of-hours messages, so your team can handle the conversations that need a person. Every handover arrives with the full history.
What about customer data?
Before it goes live we document which services process the messages, where, and for how long — and we keep that list short. You can switch the agent off at any time.
What does it cost?
Scoped and priced before we begin, in one line. If you're eligible for Digitalise Your SME, the grant covers a large part of it — we check that first.
Your next enquiry arrives tonight. Let's make sure it's answered.
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