Automate · Email sorting · Malta · Worldwide
An inbox that sorts itself.
Every email read, labelled and routed — invoices to accounts, enquiries to sales, complaints to a person, the rest filed — before anyone opens the inbox.
The shared inbox, this morning
Read, labelled, routed. Nothing waits for someone to notice it.
What you get
Built around your work, not a new app to learn.
(01)The shared inbox problem
info@ is where work goes to wait.
A shared inbox mixes enquiries, invoices, supplier updates, complaints and newsletters, and everyone assumes someone else has seen it. We put a reader in front of it: every email is understood, labelled and sent to the person who handles that kind of mail — with invoices filed and routine questions already drafted.
- Works inside Gmail or Microsoft 365 — no new inbox to learn
- Your rules: who gets what, and what counts as urgent
- Anything it isn't sure about goes to a person
Who gets what
(02)What you get
The inbox, handled before it's opened.
Sorting, routing, filing and drafting — inside the mailbox your team already uses, following rules you set.
Read and labelled
Each email understood — what it is, who it's from, what it needs — and labelled to match.
Routed
Enquiries to sales, invoices to accounts, complaints to the owner — your rules, every time.
Attachments filed
Invoices, contracts and forms read, saved to the right folder and named the same way every time.
Flagged on time
Urgent and overdue mail surfaced first, with a nudge when nobody has replied.
Drafts for the routine
Common questions get a ready reply to check and send — or to send on its own.
In your mailbox
Gmail or Microsoft 365, shared inboxes included. No new inbox to learn.
(03)How it works
Every email, one decision each.
What happens in the seconds after an email lands in a shared inbox.
- ArrivesIn info@, sales@ or accounts@.
- ReadWhat it is, who sent it, what it needs.
- LabelledEnquiry, invoice, complaint, supplier or newsletter.
- RoutedTo the person who handles that kind of mail.
- Filed or draftedAttachments saved; routine replies drafted.
(04)Why Kiwa
Sorted mail should land in a system, not another folder.
Enquiries become records in your CRM, invoices go straight to the automation that posts them, and the monthly report counts both. We build the sorting and the systems it feeds, so nothing gets sorted into a corner.
Where an invoice goes next
(05)Digitalise Your SME · Call 2 · open
Malta pays up to €235,400 towards custom software, automation and AI.
Automation and integrations are exactly what Digitalise Your SME funds. We check eligibility, write the application and build the funded system — one pair of hands, start to finish.
(06)How it runs
A week in shadow, then it runs on its own.
- SampleA few weeks of your real mail, read to find the categories that matter.
- RulesWho gets what, what counts as urgent, what gets archived.
- ShadowIt labels alongside your team for a week; you correct it.
- LiveRouting, filing and drafts switched on, every step logged.
- TuneA monthly look at what it got wrong and why.
(07)Questions we get
Asked, before we begin.
Does it work with Gmail and Outlook?
Yes. It runs on Google Workspace and Microsoft 365 mailboxes, including shared inboxes like info@ and accounts@.
Can it read attachments?
Yes. Invoices, order forms and documents are read and their details pulled out, then filed or passed to the automation that handles them.
What if it sorts something wrong?
It starts in shadow mode, labelling next to your team so you can correct it. After that, anything it isn't sure about goes to a person rather than being guessed.
Is our email safe?
Access is limited to the mailboxes you choose, and before anything goes live we document which services process the mail and where.
Show us your info@ inbox. We'll show you what it could do on its own.
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